WhatsApp Healthcare ChatBot

It is the era of automation in our day-to-day life and we are witnessing drastic changes in each industry through the implementation of automated systems in their workflows. This is making a huge difference in the efficiency of work as well as in cost-effectiveness and also in time savings. People can focus more on more productive work rather than concentrating on those works which can be performed easily and efficiently by an automated system.

The Healthcare segment is not an exemption from other industries which faced changes by the implementation of automated systems. ChatBots are one of the main changes that happened in the healthcare industry and it is emerging as a promising platform for delivering quality services to different patient care areas. The application of chatbots in this industry is humongous and can add more in the future. Read further to know about the different applications of ChatBots in the healthcare division.

Evolution of ChatBots

The term ChatBots is in the spotlight today and is more popular very lately as chatbots are evolved recently. But the first ChatBot used in the healthcare industry is now over 50 years old. ELIZA was the first ChatBot used in the healthcare industry and was developed in 1966. Today healthcare ChatBot market size is expected to expand at a CAGR of 21% through 2030.

From ELIZA ChatBots witnessed many evolutions and new developments have seen transforming the abilities of a ChatBot and application in the industry is increasing day by day. According to a market report published by Transparency Market Research the global ChatBot market was valued at US$ 274.5 Mn in 2019 and is projected to reach US$ 2,358.2 Mn by 2027, at a CAGR of 31.3% during the forecast period from 2020 to 2027.